The ordeal of two passengers on board Air Canada August 26th flight from Las Vegas to Montreal, have come to light, after they were forced off a plane after complaining they found vomits in their seats.
A woman, Susan Benson who said she was also a passenger, narrated the plane’s crew placed coffee grinds in the seat pouch and sprayed perfume to mask the smell of vomit prior to boarding.
Benson narrated via Facebook that one of the kicked off passengers had said, “My seat is wet. It’s on the front of the seat in front of me. It’s on my seat belt. It’s just disgusting.”
She added that the passenger pushed the button to bring a flight attendant.
“When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do.
“The supervisor came and just reiterated the same thing: ‘We’re sorry … ‘we’ve cleaned the best we can, there’s nowhere else to put you, you’re just gonna have to sit in it,” she told CTV. “And she’s like, ‘We cannot sit and vomit for five hours.”
Eventually, Benson said, the passengers asked for blankets to cover their seats for the flight, which they received, along with wipes and more sick bags.
When they got settled in, according to Benson, the pilot approached them and asked them to leave.
“He was very calm and just bent down at eye-level and said, ‘You guys, you can leave the plane right now on your own, or I will call security and they will escort you off the plane,” alleged Benson. “Next thing we know, security comes down the aisle and escorted the two ladies off the plane!”
In response, the airline said it was “reviewing this serious matter internally and (had) followed up with the customers directly.”
“Our operating procedures were not followed correctly in this instance,” wrote the Air Canada, which added that it has apologized to the customers involved.
“They clearly did not receive the standard of care to which they were entitled,” the airline added. “We remain in contact with them about this matter.”