Category: News

How Superstores Are Utilizing Superior Customer Experience to Increase Retention Rates and How SMEs Can Adopt Technique

“A happy customer tells their friend, an unhappy customer tells the world” One of the major challenges Small and Medium Enterprises (SMEs) are faced with is their inability to keep customers coming after the first purchase. Repeat sales from the same set of customers over time have been observed to be an underlying factor entrenched […]

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